Terms & Conditions
1. General Terms
At Northern Spirit we believe in common sense and keep it simple! We want it to be fun, inspiring and especially simple to shop in our webshop. We love to get feedback from our customers on how we could improve to make the buying experience or our products even better for you. Please mail us at firstname.lastname@example.org if you have any feedback, ideas or questions..
If you have any questions about your order, delivery, return or changes please mail us at email@example.com.
2. To order
Orders are confirmed in writing to you via email, order is 100% confirmed once you have received order confirmation mail from Northern Spirit.
Our campaigns and offers communicated in social medias, newsletters and other channels can’t be combined with other offers, sales codes or sale items.
This means for example that offers for our new customers coming from popups in the webshop - can't be used at the same time as other campaigns, offers and sales in the webshop.
2.1 - 3 FOR 2 campaigns
Add any combination of 3 products to your basket and we’ll automatically add a discount to the total cost that is the equivalent of the cheapest product. If you add 4 products, it will apply a discount for the cheapest of the 4 products.
Unless nothing else communicated, other discount codes can not be used when making a 3 for 2 purchase.
If you would like to exchange one of the products – no problem! We do exchanges on the same amount of the product. We don’t do returns on single products purchased from a 3 for 2 campaign. If you wish to do a return on any product, you’ll have to return the entire order.
We offer local return adresses in Sweden, Denmark, Italy, Belgium, France, England, Germany, USA, Netherlands, Spain and Norway please mail us for more details regaring returns in these countries.
All prices to Customers within the European Union includes Swedish VAT (currently 25%), prices for Customers outside of the EU are currently 0% VAT. For Customers outside of the EU please note import toll and fees might occur depending on your country of residence and your order value, all such fees are covered by the customer. Prices are given in SEK, EUR, GBP, NOK, AUD, DKK and USD and can be changed at anytime depending on currency changes. Free freight Worldwide on all orders above 70 EUR, 90 GBP, 200 AUD, 500 DKK and 200 USD, on orders below this value a freight fee will be added: UK: 10 GBP, Europe: 10 EUR, 20 AUD, 90 DKK and International/US: 10 USD!
We currently accept VISA and MasterCard through our partner DIBS. The card payments are run through an encrypted connection to the payment switch controlled by DIBS. Together with DIBS we guarantee that the payment is 100% secure. DIBS handles all card information and comply with the PCI-DSS standards (Currently the highest security standards in the market)
In most European countries we also accept Pay Pal. More countries will be added.
We are currentley overlooking new payment terms in new countires, if you have any ideas which payment options you think should be offered in your country please let us know.
Delivery time for Europe & Worldwide is 3-6 days and in the Netherlands we deliver to UPS Access Points. Orders placed on weekends are handled Monday morning.
We are not responsible for any duty / import / taxes / customs etc charges you may incur.
See below for more details for your country.
All Orders to the UK: Shipping with UPS Saver
Shipping with UPS Saver
Germany Netherlands (Holland) Austria
Italy Belgium Bulgaria
Czech Republic Estonia Croatia
Liechstein Lithuania Luxembourg
Poland Portugal Romania
Slovakia Slovenia Finland
All Countries outside ouf the EU: UPS EXPRESS SAVER
(Right now we ship to below countries but more countries can be added, we don’t see any reason not to ship to a country as long as UPS can handle it)
USA Brazil Argentina
Canada Japan New Zeeland
Russia Faroes Islands Cyprus
South Africa United Arab Emirates UAE Monaco
Hong Kong India Israel
Brunei Malaysia South Korea
Iceland Canary Islands Åland Islands
6. Freight cost
FREE FREIGHT on all orders over 70 EUR, 50 GBP, 500 DKK and 200 USD Freight cost for Orders below above amounts: Sweden: Europe: 10 EUR UK: 10 GBP Denmark: 90 DKK World Wide: 20 USD
60 days return policy!
Returns on customers expense, please contact us at firstname.lastname@example.org before sending your product back to us to ensure quick handeling and that we can help you as fast as possible. We will give you the correct local adress through e-mail.
When you send your items to any of our returnadresses please send us a copy of the return through e-mail and the process will go a lot easier and faster.
Refunds will be made to the payment method you used. If you have paid with a gift card, it will always be refunded to the gift card. Amount in addition to it is adjusted either from the invoice or refunded to the debit card or paypal.
Northern Spirit follows the Swedish “Distansavtalslagen” which means that you as a customer have 14 days right to return your product. We have decided to extend that period to 30 days to make you feel even more secure when shopping in our Webb shop. If you decided to return a product it should be in it’s original condition and packed as when you received it. Please contact us by email (email@example.com) before returning the product.
Returns are sent on customers expense back to us.
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